Group Program Registrations
Due to the small group nature of Studio Norae programs and the preparation involved in each cohort, the following refund policy applies to all program registrations:
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More than 14 days before the program start date — a 50% refund will be issued upon written request to lauren@studionorae.com. The remaining 50% is non-refundable to account for preparation, materials, and the held spot.
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Within 14 days of the program start date — no refund is available. Registration is non-refundable regardless of reason for cancellation.
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After the program has begun — no refund is available for participants who withdraw, miss sessions, or choose not to complete the program once it is underway. Individual missed sessions are non-refundable and cannot be made up unless otherwise arranged at Lauren’s discretion.
Rescheduling
Requests to transfer your registration to a future cohort may be considered with more than 14 days notice and are granted at Studio Norae’s sole discretion. Rescheduling is not guaranteed and is offered as a courtesy rather than a right.
Studio Norae Cancellations
In the rare event that Studio Norae cancels a program, all registered participants will receive a full refund or the option to transfer to a future cohort.
For questions about cancellation or rescheduling, contact lauren@studionorae.com before your program begins.
Private Experiences
Plans change, especially when you're traveling. You can move your date once, free of charge, with at least 72 hours' notice. You can use the new date any time within 12 months.
Cancelling:
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14 or more days before: full refund, minus a $50 booking fee
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3 to 13 days before: 50% refund, or a full credit toward a future date
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Less than 72 hours before, or a no-show: No refund. Materials and your reserved time have already been prepared.
Changing your group size.
You can reduce your group size up to 72 hours before at no charge. After that, the booked group size is charged. Adding guests is always welcome if space allows.
Illness, weather, and travel disruptions.
Please don't come if you're sick. With a same-day message, Lauren will offer a new date or a full credit. The same applies to a cancelled flight, a road closure, or a severe weather advisory for the windward side. Just let us know as soon as you can.
If Studio Norae cancels. You'll receive your choice of a full refund or a new date.
How to cancel or reschedule. Email lauren@studionorae.com. Your request is dated from when the email is received (Hawaiʻi time).